Terms & Conditions

By accessing or using our website and purchasing our products, you agree to be bound by these the following terms and conditions (“Terms & Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including and without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read the following information carefully.

1. Acceptance of Terms
By using our website and purchasing our products, you confirm that you have read, understood, and agreed to the Terms & Conditions, as well as our Privacy statement. If you do not agree with any part of these terms, you may not use our website or use any of our services.

2. Product Availability and Description
We strive to provide accurate and up-to-date information regarding the availability, pricing, and description of our products. However, we do not guarantee that all products will be available at all times, and we reserve the right to change or modify product information without prior notice. We also make no warranties regarding the accuracy or completeness of the information provided on our website.

3. Purchasing and Payment
To purchase our products, you must be of legal age or have parental consent. By placing an order, you represent that you are legally authorized to make the purchase. Prices for products are displayed on our website and are subject to change without notice. You are responsible for providing accurate and up-to-date payment information. We use secure third-party payment processors to handle transactions. Your submission of personal information is governed by our Privacy statement.

4. Delivery and Digital Access

A. Physical products
For physical products we will make reasonable efforts to process and ship your order within the specified timeframe. However, delivery times may vary depending on your location and other factors beyond our control.

B. Jiu Jitsu Queenz Camp tickets
For Jiu Jitsu Queenz Camp tickets, your order confirmation serves as proof of your registration. If you don’t receive the order confirmation within 24 hours after completing your payment, please get in touch through hello@jiujitsuqueenz.com.

C. Digital products
Digital products can be accessed through a third-party platform: Thinkific. You are responsible for ensuring that your device meets the necessary requirements to access and view the digital content.

5. Intellectual Property
All intellectual property rights, including copyrights and trademarks, associated with our website and products, are the sole property of their respective owners. You may not reproduce, modify, distribute, or sell any content or products obtained from our website without prior written consent from us or the respective owner.

6. Refunds and Returns
We strive to provide high-quality products, but if you are not satisfied with your purchase, please contact us. Refunds and returns are subject to our discretion and the nature of the product.

A. Physical products
A physical products is eligible for return if it is unworn, unwashed and in the same condition as when you received it. The return request must be initiated within 14 days from the date of delivery.

Initiate a return
To initiate a return, please contact us at hello@jiujitsuqueenz.com. Provide your order number, details of the item(s) you wish to return, and the reason for the return. We will review your request and provide you with further instructions on how to proceed.

Return shipping
The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect item or size sent). We recommend using a trackable shipping method to ensure that the returned item(s) reach us safely. Upon returning, ensure that the item(s) is/are securely packaged in the original packaging or a suitable alternative to prevent damage during transit.

Refunds and processing
Once we receive your returned item(s) and verify that they meet the eligibility criteria mentioned above, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please note that the original shipping charges are non-refundable unless the return is due to our error.

Please allow 14 days for us to process the refund after receiving the returned item(s). We will notify you via email once the refund has been processed.

If you wish to exchange your item(s) for a different size or design, please follow the return process mentioned above and place a new order for the desired item(s) through our website. The new order will be subject to our standard shipping and return policies.

Damaged or defective items
If you receive an item that is damaged or defective, please contact us at hello@jiujitsuqueenz.com. We will guide you through the return process and arrange for a replacement or refund, depending on your preference.

B. Jiu Jitsu Queenz Camp tickets
A ticket for a Jiu Jitsu Queenz Camp is eligible for a full refund within 14 calender days after purchase. A purchase that has surpassed the 14 calender day timeframe may only be eligible for a refund in exceptional circumstances, and we assess this on a case-by-case basis. Please contact hello@jiujitsuqueenz.com if you wish to return your ticket. We will review your request and provide you with further instructions on how to proceed.

C. Digital products
Digital products may be eligible for refund or exchange on a case-by-case basis.

7. User Conduct
You agree to use our website and purchase our products for lawful purposes only. You will not engage in any activities that may disrupt the website, compromise security, or infringe upon the rights of others. You are solely responsible for any content you submit or share on our platform and must not violate any applicable laws or regulations.

8. Limitation of Liability
To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our website or the purchase and use of our products. This includes, but is not limited to, any errors, inaccuracies, or interruptions in the website’s operation or the loss of data or profits.

9. Jiu Jitsu Queenz Camps: use of video & images, limitation of liability and statement of physical health
By completing your payment for a Jiu Jitsu Queenz Camp (hereafter called ‘the Event’), organised by Jiu Jitsu Queenz/Coach Rose/Rose el Sharouni (hereafter called ‘the Event Organizer’), you enter the following Agreement and state the following:
  • I am in good health and in proper physical condition to participate in the Event.
  • I am responsible for my own safety and well being at all times while at the Event.
  • I understand and acknowledge the risks and dangers associated with my participation in the Event, which can include the potential for serious bodily injury, permanent disability, paralysis and loss of life; loss of or damage to equipment/property; situations beyond the immediate control of the Event Organizer; and other undefined, not readily foreseeable risks and dangers (“Risks”). I understand that these Risks may be caused by my own (in)actions, the (in)actions of others participating in the Event.
  • I hereby release, waive and agree not to sue and hold harmless the following parties: the Event Organizer, the Event Coaches, partners and other participants used to conduct any Jiu Jitsu Queenz Camp, all of the above to be named releasees. The releasees are not liable or responsible in any way for any damage, injury, illness, disability or harm to any person or any loss or damage to property that may occur during or around any Jiu Jitsu Queenz Camp, whether this arises from the negligence of the releasees or otherwise.
  • I understand and acknowledge that the guest instructor initially announced for any Jiu Jitsu Queenz Camp may be subject to change at any time due to reasons such as injury, illness, or other unforeseen circumstances beyond the control of the Event Organizer. Furthermore, I agree that such changes do not entitle me to request a refund of my Jiu Jitsu Queenz Camp ticket. 
  • I consent to receiving information regarding the Jiu Jitsu Queenz Camp via the email address provided during checkout. This information will include details about event logistics, updates, and other relevant information.
  • I consent that by participating in a Jiu Jitsu Queenz Camp or Event, I hereby consent to Jiu Jitsu Queenz’s use of photos and videos featuring myself for promotional, social media, website and related purposes. I understand that if I do not agree with this consent, I reserve the right to revoke it by informing Jiu Jitsu Queenz via email at hello@jiujitsuqueenz.com.
  • I acknowledge that I have accepted this Agreement freely and voluntarily and that no oral statements have been made apart from this Agreement.

10. Modifications and Termination
We reserve the right to modify, suspend, or terminate our website or any part thereof, including the availability of our products, at any time without prior notice. We may also modify these Terms & Conditions, and it is your responsibility to review them periodically. Continued use of our website and purchase of our products after any modifications constitutes your acceptance of the updated Terms & Conditions.

11. Governing Law and Jurisdiction 
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising out of or relating to these Terms & Conditions or your use of our website and products shall be subject to the exclusive jurisdiction of the courts in the Netherlands.

If you have any questions or concerns regarding these Terms & Conditions, please contact us.

Company Information

Name Company: Coach Rose | Jiu Jitsu Queenz

E-mail Address: hello@jiujitsuqueenz.com

Chamber of Commerce Number: 80297684

VAT Identification Number: NL003419503B27

Address: Amstelvlietstraat 161, 1096GG, Amsterdam, Netherlands